Refund Policy

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must be:

• Unworn

• Unwashed

• Unused

• In original condition

• Returned with original tags and packaging

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

The following items may not be eligible for return or refund:

• Final sale items

• Limited edition drops

• Customized or personalized products

• Gift cards

• Items showing signs of wear, damage, or alteration

Refunds

Once your return is received and inspected, we will notify you regarding approval or denial of your refund.

If approved:

• Refunds will be issued to the original payment method

• Processing times may vary depending on your bank or payment provider

• Shipping fees are generally non-refundable

Exchanges

We may offer exchanges for:

• Incorrect items

• Defective products

• Damaged items received during shipping

Customers should contact us promptly if an issue is discovered.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

• Your order number

• Photos of the issue

• A description of the problem

We will work to resolve the issue as quickly as possible.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to:

• A defective item

• A damaged product

• An incorrect shipment sent by DeLuca Fusion

We recommend using a trackable shipping service for returns.

Order Cancellations

Orders may only be canceled before they enter production or shipment processing. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For questions regarding returns or refunds, please contact us through DeLuca Fusion.